Good customer service is never good enough
Good is no longer ‘good enough’ (although was it ever?) when it comes to customer service.
News
FTX and Alameda executives plead guilty to fraud as Sam Bankman-Fried is extradited to US
Members of Sam Bankman-Fried’s inner circle are cooperating with federal authorities.
The planet’s billionaires are nearly US$2 trillion poorer this year
It was a tough year for tech billionaires, Russian oligarchs–and Elon Musk.
Plenty of ‘dry powder’ for strong businesses in 2023, say VC players
The past three years have been somewhat of a rollercoaster for the VC raising market.
Australian mining stocks to watch as China awakens
Australian miners are uniquely positioned to benefit from recovering demand for steel in China.
2022: The year of the data breach
As recent high-profile attacks have shown, data is the real prize.
There’s no day to waste on the path to net zero
PwC research revealed we are not decarbonising fast enough to limit warming to 1.5 degrees.
Aravax secures US$20 million Series B funding for peanut allergy therapy
Aravax’s novel platform technology has potential application against other allergens.
Navigating uncertainty, volatility, and fragility in 2023
Out of uncertainty, volatility, and fragility will emerge opportunity.
Can you put a cost on staff safety and wellbeing?
The cost of business travel is about much more than the price or airfares and accommodation.