Qantas says it’s working to resolve an issue impacting its app, after reports surfaced of customers gaining access to others passengers information and boarding passes.
Qantas has revealed it’s “urgently working” to resolve an issue impacting the Qantas app, and apologised to customers who reportedly received other passengers’ details on their devices.
“We’re investigating whether this issue may have been caused by recent system changes,” the company stated.
“We recommend that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App. Please also be aware of social media scams at this time.”
It comes as Qantas app users took to social media to report being presented with other peoples’ boarding passes, status and points. One customer told media that they were shown five different passengers’ details.
The news follows a tumultuous week for airlines, with Bonza Aviation entering administration on April 30. Qantas came to the support of stranded Bonza customers, offering available seats at no extra cost. It also offered employment opportunities to Bonza’s employees, setting up a dedicated page on the Jetstar careers site for potential candidates.
More to come.
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